This page tells you the terms and conditions on which we supply any of the products listed on the website williamshomeheat.co.uk to you (the “Products”). Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our products from our website, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
SECTION 1: INFORMATION ABOUT US
Our website is operated by BPS PLUS LIMITED, Company No: 05936592; and whose registered business address is Griffins Court, 24-32 London Road, Newbury, Berkshire, RG14 1JX. Tel: 0118 9710201
SECTION 2: SERVICE AVAILABILITY
We accept orders from a limited number of postcodes in England for delivery only at present:
RG: We cover the complete RG postcode area
SL: We cover part of the SL postcode
SN: We cover part of the SN postcode
OX: We cover part of the OX postcode
We cannot accept orders from any other regions or countries. Please call our office for detailed information.
Please note that you must comply with any applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of such laws.
SECTION 3: YOUR STATUS
By placing an order from our website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
SECTION 4: HOW THE CONTRACT IS FORMED
When you place an order via our website, together with appropriate payment and payment method, it constitutes an offer to us to buy a Product and is subject to acceptance by us. We will not accept your order until we have checked the availability of stock in our warehouse and are happy that we can fulfil the order. You will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
We will process orders for shipment provided stocks are either currently available or likely to be so within the next ten working days. If the product is likely to be delayed beyond ten business days, we will write to you to inform you of the anticipated delivery date and will take instructions from you as to how you would like to proceed.
The contract between us will only be formed when the Products are dispatched from our warehouse (the “Contract”). The Contract will relate only to those Products whose dispatch we have confirmed by this condition 4. We will not be obliged to supply any other Products which might have been part of your order until the dispatch of such Products has been confirmed.
SECTION 5: CONSUMER RIGHTS
You may cancel a Contract at any time within five working days, beginning on the day after you received the Products. In this case, you will get a full refund for the price paid for the Product. Please call our office to discuss returns. These conditions do not affect your statutory rights. For you to cancel a Contract, you must inform us in writing and arrange return of the Product(s) to us, in the same condition in which you received it, and at your risk and cost.
SECTION 6: AVAILABILITY AND DELIVERY
We will make every endeavor to fulfil your order within ten business days unless we notify you by telephone or by e-mail that there is a longer lead time from our supplier. In that case, we will inform you of the expected delivery date, or if we are no longer able to supply the Product at all. You have the right to cancel your order if the revised delivery date is not acceptable for whatever reason.
SECTION 7: RISK AND TITLE
The risk in all Products purchased from us will pass to you on delivery. Ownership of the Products will only pass to you when we receive full payment in cleared funds of all sums due in respect of the Products, including delivery charges.
SECTION 8: PRICE AND PAYMENT
The price of any Products will be as quoted on our website (as applicable) from time to time, except in cases of obvious error, e.g. £0.00 or £0.01. These prices include VAT but exclude delivery costs. Prices are liable to change at any time, but changes will not affect orders which we have already dispatched to you. Our website contains a number of Products, and it is always possible that, despite our best efforts, some of the Products listed might be incorrectly priced. We will verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated in on our website, we will not charge you the higher price unless we have contacted you for instructions before dispatching the Product. We are under no obligation to provide the Product to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing e.g. £0.00 or £0.01
SECTION 9: OUR REFUND POLICY
We will refund your money on any purchase that is not satisfactory under our policy. We reserve the right to refund by credit note and only at the last/lowest price at which the Product was offered for sale. Products returned by you because of a defect will be refunded in full, including a refund of the delivery costs and reasonable expenses incurred by you for returning the item back to us. Should you wish to order a replacement product, it will be sent to you postage free. Cooling off period will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. Please call our office for more details on how to return the Products to us.
SECTION 10: OUR LIABILITY
We warrant to you that any Product purchased from us from our website is of satisfactory quality. Our liability in connection with any Product purchased from our site is strictly limited to the purchase price of that Product. Nothing in these conditions is intended to exclude or limit in any way our liability: for death or personal injury caused by our negligence; under section 2(3) of the Consumer Protection Act 1987; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability. Your statutory rights are not affected. Furthermore, we accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
SECTION 11: WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. We will contact you in writing if necessary or by e-mail or telephone but only in conjunction with your purchase as appropriate. For contractual purposes, you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications be in writing. This condition does not affect your statutory rights.
SECTION 12: NOTICES
All notices given by you to us must be given to BPS PLUS LIMITED, Robin Lodge, Swallowfield, Reading, Berkshire, RG7 1TB. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in paragraph 11. Notice will be deemed received and properly served immediately when posted on our website (williamshomeheat.co.uk), 24 hours after an email is sent. In proving the service of any notice, it will be sufficient to prove, in the case of an email, that such email was sent to the specified email address of the addressee.
SECTION 13: TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
SECTION 14: EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and/or the acts, decrees, legislation, regulations or restrictions of any government. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
SECTION 15: WAIVER
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 12 above.
SECTION 16: SEVERABILITY
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
SECTION 17: ENTIRE AGREEMENT
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
SECTION 18: OUR RIGHT TO VARY THESE TERMS
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Products in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within five working days of receipt by you of the Products.
SECTION 19: PRIVACY
SECTION 20: LAW AND JURISDICTION
Contracts for the purchase of Products from our website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.